Please inform any SVDP Homeless Client of the following:
1.The Mayor’s Office does not become involved with the shelter policies and procedures. It is a private non-profit charity and has it’s own complaint process.
2.There is a posted complaint process at the shelter. Please use this process to communicate with the shelter supervisor. A written note may be given to the shelter supervisor at any time.
3.Even though there is a complaint process at the shelter, the Mayor’s Office will e-mail ( firstname.lastname@example.org ) your name to the shelter supervisor, Wayne Hennessey, so that he will be alerted to your note.
From: Mayor's Office [mailto:MayorsOffice@ci.bristol.ct.us] Sent: Tuesday, September 22, 2009 3:06 PM To: Phil Lysiak Cc: Art Ward Subject: COMPLAINTS FROM RESIDENTS OF THE SHELTER
Good afternoon, Phil.
Over the last two weeks, I have had three people, residents of the shelter, come into the Mayor's office with complaints on how they are being treated. There was one woman, and two gentlemen. They wanted to see the Mayor in regards to their situation. The Mayor would like you to meet with them and hear their complaints to see if there can be some understanding of what is expected of the residents and what is expected of the staff.
These people have all said that they feel as if they are criminals, not just people who are down on their luck. The two gentlemen that have asked to meet with you or Mr. Hennesey are David and Carlos. They say they are continually blocked by the monitors from having any kind of conversation with either of you.
Please let the Mayor's office know how this can be resolved.
Office of the Mayor
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